Prevent users to create defect tickets without status report

[Don-vip]

I'm tired of people who ignore the flashy, yellow, translated, instructions on newticket.

Is there a way with Trac to detect missing status reports to force users to use the "Help => Report bug" feature?

[stoecker]

That's something we need to endure. There are two choices

• allow nearly everybody to submit bug-reports (results in incomplete reports)
• restrict the entrance level a lot (results in people simply not reporting)

For JOSM the choice was number 1. That has drawbacks for sure, but the opposite is worse. I e.g. don't report many bugs in other bugtrackers, as usually you need to get and verify an account click there, do that, fill that check that.... When I finally reach the target I lost all interest to report a bug.

For JOSM server the design choice was to have an entrance level as small as possible.

[simon04]

Can we pre-fill the following content in newticket?

==== What steps will reproduce the problem?
1. 
2. 
3. 

==== What is the expected result?

==== What happens instead?

==== Please provide any additional information below. Attach a screenshot if possible.

[simon04]

Or what about changing the link in the Trac menu to https://josm.openstreetmap.de/josmticket?gdata=Cg== – this fills in the template from comment:3 automatically? :)

[floscher]

Anyway, only allowing to file bug reports with the "report bug" button is a bad idea. A moment ago, I wanted to file a bug report that way, but my JOSM (r9329) freezes when I click "report bug" in the menu bar (I'll soon file a separate bug report for this issue and the one I originally wanted to report).

But prefilling any new tickets created with the "new ticket" button on the website is indeed a very good idea.

[stoecker]

I found no useful way to change the link or prefill the ticket. I think we will survive the troublesome reports. Maybe We should add a [[BadReport]] macro, so we don't need to retype the same text always? :-)

[Don-vip]

Replying to stoecker:

Maybe We should add a [[BadReport]] macro, so we don't need to retype the same text always? :-)

That's a good idea! :)

[stoecker]

Ok. Here it is (change text at BadReport page).

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Thanks for your report, however your ticket is incomplete and therefore not helpful in its current form.

Please add all needed information according to this list:

• The required parts of the Status Report from your JOSM.
  • Please, use Report Bug from Help menu and copy & paste.
• Describe what behaviour you expected.
• Describe what did happen instead.
• Describe if and how the issue is reproducible.
• Add any relevant information like error messages or screenshots.

To ensure that all technical relevant information is contained, create new tickets by clicking in JOSMs Main Menu on Help → Report Bug.

Remember: This is a generic notice so we don't need to write the same stuff again and again. It may only apply in parts to the specific case!

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